Sovereignty Scan/Vendors/Service Management Group (SMG)

Risk indicator, not a GDPR compliance verdict. Point-in-time assessment based on public web stack signals.Methodology & LimitationsCorrect listing / submit response

Forms & Lead Capture

Service Management Group (SMG) : Datenschutz, & EU Alternatives

Service Management Group (SMG) is subject to US law (CLOUD Act / FISA 702). GDPR-compliant use is only possible with a valid DPA, Standard Contractual Clauses (SCCs) and a Transfer Impact Assessment (TIA). For sensitive data, an EU alternative is the more robust choice.

🇺🇸USAUS-Jurisdiktion

Last checked: 29 April 2026

Is Service Management Group (SMG) GDPR compliant?

Vendor Profile

Who is the contractual partner?

Jurisdiction

USA

Hosting

AWS US

Owner

Service Management Group, LLC🇺🇸

Sovereignty Level: Level 0 of 4

US-Anbieter, US-Server. Voller CLOUD-Act-Zugriff. Bei jedem Schrems-Urteil fällt das Tool um.

Level0
Level1
Level2
Level3
Level4

The five levels, from US-SaaS (Level 0) to fully sovereign (Level 4), we explain in detail here.

Contract & Subprocessor Chain

1.Service Management Group, LLC (US, Kansas City MO)

Even if the main provider is based in the EU, a US subprocessor in this chain can trigger a third-country transfer. This is the core pitfall of .

Data Categories

What data does Service Management Group (SMG) process?

In typical use, the following data categories arise. Which ones are relevant for you depends on your setup and scope of use.

All form inputs (name, email, company, role)
Branching logic answers
File uploads (CVs, briefs, documents)
IP address and browser fingerprint

Data Subjects

Who is affected by the processing?

Under Art. 30 GDPR, you must document the categories of data subjects per processing activity. In typical use, these include:

Anyone submitting a form on your website
For career forms: applicants with CVs and personal data
For contact forms: prospects and existing customers

Concrete Impact

What does this mean in practice?

Lead data including sensitive fields (industry, revenue, pain points) are stored with a provider under US law. CV uploads from career forms would also be affected.

Note: This is a risk description, not a specific incident. Whether access occurred in your case depends on many factors. What can be documented: the risk must be named in your TIA and mitigated with additional measures.

meetergo Recommendation

CX-Management auf EU-Anbieter umstellen

SMG verarbeitet Kundenfeedback auf US-Servern (CLOUD Act). EU-Alternativen für Customer-Experience-Management: InMoment (EU-Entity vorhanden), Medallia (EU-Hosting möglich).

EU-Alternative prüfen Check your own domain

GDPR-compliant providers

EU alternatives to Service Management Group (SMG)

Providers based in the EU or EEA. No third-country transfer, simpler DPA situation, TIA generally not required. meetergo fully covers the core workflow.

meetergo

🇩🇪Recommended

Formulare, CRM und Terminbuchung in einer Plattform: DSGVO-fertig, mit 1-Klick-Import aus Typeform.

Switch in ~14 days

AidaForm

🇩🇪

Deutscher Form- und Survey-Builder.

B-Engaged

🇸🇪

Employee engagement surveys from Sweden.

CrowdInsights

🇩🇪

Civic tech platform for municipal participation.

Crowdtech

🇳🇱

Crowdtech ist ein Online-Umfragetool aus den Niederlanden. Es ermöglicht die Erstellung von mobilfreundlichen, intuitiven und visuell ansprechenden Online-Diensten für die quantitative Marktforschung in 20 Sprachen.

Customerly

🇮🇪

Customer support and survey suite from Ireland.

Migration Plan

How to migrate away from Service Management Group (SMG)

The following steps are the typical path for this tool category. Order and time required depend on your specific setup.

1
Transfer form structure (fields, branching)
2
Configure submission endpoints (webhooks, CRM sync)
3
Migrate existing data via export/import
4
Replace embed snippets on the website

We help with migration planning at no cost: 30 minutes with a data protection specialist to prioritise and define a migration sprint. Book appointment

Frequently Asked Questions

Service Management Group (SMG) & Privacy: FAQ

Is Service Management Group (SMG) GDPR-compliant?

Service Management Group (SMG) can be used in a GDPR-compliant way if a valid DPA is in place, Standard Contractual Clauses (SCCs) are signed, and a Transfer Impact Assessment (TIA) has been conducted. However, the provider is headquartered in the US (Service Management Group, LLC), so the CLOUD Act and FISA 702 continue to apply. This is true even when data is stored in an EU data centre. For sensitive data or strict oversight (public authorities, healthcare, large corporates), switching to an EU provider is often preferred.

Who is the contractual partner for Service Management Group (SMG)?

The contract chain includes: Service Management Group, LLC (US, Kansas City MO). The legal parent entity is decisive for data protection. Even if an EU subsidiary signs the DPA, a US subprocessor in the chain can trigger third-country transfer obligations.

What EU alternatives are there to Service Management Group (SMG)?

There are several GDPR-compliant EU alternatives. They are listed under "EU Alternatives" on this page. The selection is tailored to the feature set of Service Management Group (SMG) (Customer-Experience-Management). meetergo covers the core workflow and can fully replace Service Management Group (SMG) in many cases.

Where is Service Management Group (SMG) data stored?

According to provider information: AWS US. Note: even an EU data centre does not protect against the CLOUD Act when the parent company is in the US. This is the core finding of the Schrems II decision.

What does the CLOUD Act mean for Service Management Group (SMG) users?

The US CLOUD Act (Clarifying Lawful Overseas Use of Data Act, 2018) allows US authorities to request data from US companies regardless of the physical storage location. If Service Management Group, LLC is subject to the CLOUD Act, US law enforcement could theoretically access Service Management Group (SMG) data stored in Frankfurt without involving EU authorities. The EDPB Recommendations 01/2020 therefore require additional safeguards or a switch to an EU provider.

Do I need a TIA for Service Management Group (SMG)?

Yes, in most cases. Since Schrems II (July 2020), a Transfer Impact Assessment is mandatory for US providers when personal data is transferred. The TIA documents US law, practical risks (NSA access, subpoenas) and additional measures (encryption, pseudonymisation). Only a valid TIA makes the use of Service Management Group (SMG) legally defensible.

How much effort is involved in switching away from Service Management Group (SMG)?

Migration effort depends on your specific setup: typically between a few business days (booking, forms) and several weeks (CRM, hosting). The roadmap below shows the typical order.

Related Vendors

More tools in Forms & Lead Capture

Next Step

Which tools are running on your website?

60 seconds, no login: the Sovereignty Scan shows all detected vendors with jurisdiction, risk, and matching EU alternatives.

To the Scan Methodology

Note

Hinweis

Risiko-Indikator, keine Rechtsberatung.

Der Sovereignty Scan wertet öffentlich erreichbare Signale aus (HTML der Startseite und Rechtsseiten, DNS-, MX-, SPF- und ASN-Daten) und vergleicht sie mit unserer Datenbank von ca. 3.000 Anbietern. Die Zuordnung von Tool zu Eigentümer und Jurisdiktion basiert auf öffentlichen Quellen (Impressum, Datenschutzerklärung, Wappalyzer, RIPE/ARIN-Registrierungen) und ist als Erstindikation zum Stichtag der Auswertung gedacht, nicht als rechtsverbindliche Bewertung.

Die Note A–E ist ein Risiko-Indikator, kein DSGVO-Konformitätsurteil. Für eine konkrete DSGVO-Bewertung, insbesondere für Auftragsverarbeitungsverträge (AVV/DPA), Standardvertragsklauseln (SCC) und Transfer Impact Assessments (TIA), wenden Sie sich bitte an Ihren Datenschutzbeauftragten oder eine externe Rechtsberatung. meetergo trifft keine Aussage darüber, ob ein konkreter Anbieter in einem konkreten Anwendungsfall DSGVO-konform eingesetzt werden kann.

Korrektur & Stellungnahme: Wenn Sie Domain-Inhaber, Datenschutzbeauftragter oder Pressestelle der bewerteten Domain sind und die hier gezeigten Signale nicht Ihrer aktuellen Tool-Konfiguration entsprechen, nehmen wir Korrekturen auf und passen die Anzeige nach Prüfung umgehend an.

Methodik & Grenzen Listing korrigieren / Stellungnahme einreichen