Sovereignty Scan/Vendors/Acuity Scheduling

Risk indicator, not a GDPR compliance verdict. Point-in-time assessment based on public web stack signals.Methodology & LimitationsCorrect listing / submit response

Appointment Scheduling

Acuity Scheduling : Datenschutz, & EU Alternatives

Acuity Scheduling (Squarespace) processes appointment and contact data in the US. CLOUD Act applies.

🇺🇸USAUS-JurisdiktionErsetzbarDPF certified

Last checked: 29 April 2026

Is Acuity Scheduling GDPR compliant?

Acuity Scheduling is subject to US law (CLOUD Act / FISA 702). GDPR-compliant use is only possible with a valid DPA, Standard Contractual Clauses (SCCs) and a Transfer Impact Assessment (TIA). For sensitive data, an EU alternative is the more robust choice.

Vendor Profile

Who is the contractual partner?

Jurisdiction

USA

Hosting

AWS US

Owner

Squarespace Inc.🇺🇸

Sovereignty Level: Level 0 of 4

US-Anbieter, US-Server. Voller CLOUD-Act-Zugriff. Bei jedem Schrems-Urteil fällt das Tool um.

Level0
Level1
Level2
Level3
Level4

The five levels, from US-SaaS (Level 0) to fully sovereign (Level 4), we explain in detail here.

Contract & Subprocessor Chain

1.Squarespace Inc. (US)
2.Acuity Scheduling LLC (US)

Even if the main provider is based in the EU, a US subprocessor in this chain can trigger a third-country transfer. This is the core pitfall of .

Data Categories

What data does Acuity Scheduling process?

In typical use, the following data categories arise. Which ones are relevant for you depends on your setup and scope of use.

Guest name & email address
Appointment and timezone data
Phone number (optional)
Pre-screening answers (lead qualification)
Calendar sync tokens (Google / Microsoft)

Data Subjects

Who is affected by the processing?

Under Art. 30 GDPR, you must document the categories of data subjects per processing activity. In typical use, these include:

Applicants booking an interview slot
Prospects scheduling a demo call
Clients / patients booking a consultation
Existing customers scheduling a follow-up

Concrete Impact

What does this mean in practice?

A US authority could theoretically request a list of all persons who have scheduled an appointment with your company, including applicants, clients or patients. The CLOUD Act allows this without involving German courts.

Note: This is a risk description, not a specific incident. Whether access occurred in your case depends on many factors. What can be documented: the risk must be named in your TIA and mitigated with additional measures.

meetergo Recommendation

Migrate from Acuity to meetergo

meetergo covers Acuity's full feature set — booking pages, intake forms, calendar sync and payment collection — GDPR-compliantly from Frankfurt.

Note: Provider is listed in the EU-US Data Privacy Framework. Transfer is covered under GDPR, but the CLOUD Act remains in effect.

How to implement it

Termintypen, Verfügbarkeiten und Kalender-Sync (Google/Outlook) lassen sich übernehmen.

Time-to-Value: Migration in 2–5 business days

Start Acuity migration Check your own domain

GDPR-compliant providers

EU alternatives to Acuity Scheduling

Providers based in the EU or EEA. No third-country transfer, simpler DPA situation, TIA generally not required. meetergo fully covers the core workflow.

meetergo

🇩🇪Recommended

Gleicher Funktionsumfang, Server in Frankfurt, DSGVO-konform, inkl. 1-Klick-Import aus Calendly.

Switch in ~9 days

54 Grad Software - Smarte Gemeinschaftskalender

🇩🇪

Open-source community event calendar for municipalities & associations.

Agorify

🇸🇪

Plattform für Ticketing und Event-Management.

amaiko GmbH

🇩🇪

AI assistant that reduces decision fatigue and preserves organisational knowledge.

Appointmind

🇩🇪

Online appointment scheduling software for businesses to manage bookings.

BlueMind

🇫🇷

Europe's #1 open-source enterprise collaborative email and calendar solution.

Migration Plan

How to migrate away from Acuity Scheduling

The following steps are the typical path for this tool category. Order and time required depend on your specific setup.

1
Create appointment types and availability in the EU alternative
2
Configure calendar sync (Google / Outlook)
3
Recreate routing rules (round robin, pool)
4
Replace booking links (website, signature, CRM)
5
Import existing appointments via CSV export

We help with migration planning at no cost: 30 minutes with a data protection specialist to prioritise and define a migration sprint. Book appointment

Frequently Asked Questions

Acuity Scheduling & Privacy: FAQ

Is Acuity Scheduling GDPR-compliant?

Acuity Scheduling can be used in a GDPR-compliant way if a valid DPA is in place, Standard Contractual Clauses (SCCs) are signed, and a Transfer Impact Assessment (TIA) has been conducted. However, the provider is headquartered in the US (Squarespace Inc.), so the CLOUD Act and FISA 702 continue to apply. This is true even when data is stored in an EU data centre. For sensitive data or strict oversight (public authorities, healthcare, large corporates), switching to an EU provider is often preferred.

Who is the contractual partner for Acuity Scheduling?

The contract chain includes: Squarespace Inc. (US) · Acuity Scheduling LLC (US). The legal parent entity is decisive for data protection. Even if an EU subsidiary signs the DPA, a US subprocessor in the chain can trigger third-country transfer obligations.

What EU alternatives are there to Acuity Scheduling?

There are several GDPR-compliant EU alternatives. They are listed under "EU Alternatives" on this page. The selection is tailored to the feature set of Acuity Scheduling (Terminbuchung). meetergo covers the core workflow and can fully replace Acuity Scheduling in many cases.

Where is Acuity Scheduling data stored?

According to provider information: AWS US. Note: even an EU data centre does not protect against the CLOUD Act when the parent company is in the US. This is the core finding of the Schrems II decision.

What does the CLOUD Act mean for Acuity Scheduling users?

The US CLOUD Act (Clarifying Lawful Overseas Use of Data Act, 2018) allows US authorities to request data from US companies regardless of the physical storage location. If Squarespace Inc. is subject to the CLOUD Act, US law enforcement could theoretically access Acuity Scheduling data stored in Frankfurt without involving EU authorities. The EDPB Recommendations 01/2020 therefore require additional safeguards or a switch to an EU provider.

Do I need a TIA for Acuity Scheduling?

Yes, in most cases. Since Schrems II (July 2020), a Transfer Impact Assessment is mandatory for US providers when personal data is transferred. The TIA documents US law, practical risks (NSA access, subpoenas) and additional measures (encryption, pseudonymisation). Only a valid TIA makes the use of Acuity Scheduling legally defensible.

How much effort is involved in switching away from Acuity Scheduling?

Time-to-value according to our migration database: Migration in ~2 Werktagen. Termintypen, Verfügbarkeiten und Kalender-Sync (Google/Outlook) lassen sich übernehmen.

Related Vendors

More tools in Appointment Scheduling

Next Step

Which tools are running on your website?

60 seconds, no login: the Sovereignty Scan shows all detected vendors with jurisdiction, risk, and matching EU alternatives.

To the Scan Methodology

Note

Hinweis

Risiko-Indikator, keine Rechtsberatung.

Der Sovereignty Scan wertet öffentlich erreichbare Signale aus (HTML der Startseite und Rechtsseiten, DNS-, MX-, SPF- und ASN-Daten) und vergleicht sie mit unserer Datenbank von ca. 3.000 Anbietern. Die Zuordnung von Tool zu Eigentümer und Jurisdiktion basiert auf öffentlichen Quellen (Impressum, Datenschutzerklärung, Wappalyzer, RIPE/ARIN-Registrierungen) und ist als Erstindikation zum Stichtag der Auswertung gedacht, nicht als rechtsverbindliche Bewertung.

Die Note A–E ist ein Risiko-Indikator, kein DSGVO-Konformitätsurteil. Für eine konkrete DSGVO-Bewertung, insbesondere für Auftragsverarbeitungsverträge (AVV/DPA), Standardvertragsklauseln (SCC) und Transfer Impact Assessments (TIA), wenden Sie sich bitte an Ihren Datenschutzbeauftragten oder eine externe Rechtsberatung. meetergo trifft keine Aussage darüber, ob ein konkreter Anbieter in einem konkreten Anwendungsfall DSGVO-konform eingesetzt werden kann.

Korrektur & Stellungnahme: Wenn Sie Domain-Inhaber, Datenschutzbeauftragter oder Pressestelle der bewerteten Domain sind und die hier gezeigten Signale nicht Ihrer aktuellen Tool-Konfiguration entsprechen, nehmen wir Korrekturen auf und passen die Anzeige nach Prüfung umgehend an.

Methodik & Grenzen Listing korrigieren / Stellungnahme einreichen