Sovereignty Scan/Vendors/MyLiveChat

Risk indicator, not a GDPR compliance verdict. Point-in-time assessment based on public web stack signals.Methodology & LimitationsCorrect listing / submit response

Live Chat & Support

MyLiveChat : Datenschutz, & EU Alternatives

The jurisdiction of MyLiveChat could not be clearly determined. Please check the DPA and the provider's legal notice.

🌍UnklarAnbieterprüfung erforderlich

Last checked: 29 April 2026

Is MyLiveChat GDPR compliant?

The jurisdiction of MyLiveChat could not be clearly determined. Please check the DPA and the provider's legal notice.

Vendor Profile

Who is the contractual partner?

Jurisdiction

Unklar

Hosting

Unbekannt

Owner

MyLiveChatOther

Contract & Subprocessor Chain

1.MyLiveChat (Herkunft nicht verifiziert)

Even if the main provider is based in the EU, a US subprocessor in this chain can trigger a third-country transfer. This is the core pitfall of .

Data Categories

What data does MyLiveChat process?

In typical use, the following data categories arise. Which ones are relevant for you depends on your setup and scope of use.

Full chat histories with customers
Tickets and support correspondence
Customer ↔ order / case mapping
Attachments and shared files

Data Subjects

Who is affected by the processing?

Under Art. 30 GDPR, you must document the categories of data subjects per processing activity. In typical use, these include:

Anyone interacting with live chat or helpdesk
For authenticated chat: identified existing customers

Concrete Impact

What does this mean in practice?

Complete support histories, tickets, shared files of your customers are stored with a US provider. For B2B support often containing confidential business details.

Note: This is a risk description, not a specific incident. Whether access occurred in your case depends on many factors. What can be documented: the risk must be named in your TIA and mitigated with additional measures.

meetergo Recommendation

Anbieter-Prüfung für MyLiveChat erforderlich

Rechtsperson und Hosting-Standort von MyLiveChat sind nicht öffentlich verifizierbar. Vor weiterem Einsatz: DPA anfordern und Hosting-Region klären. EU-Alternativen: Crisp (FR), Chatwoot (open source).

Anbieter-Check starten Check your own domain

GDPR-compliant providers

EU alternatives to MyLiveChat

Providers based in the EU or EEA. No third-country transfer, simpler DPA situation, TIA generally not required.

Userlike

🇩🇪

Live-Chat aus Köln, voll DSGVO-konform.

Switch in ~5 days

Crisp

🇫🇷

Französischer Customer-Messaging-Anbieter.

Switch in ~5 days

46elks

🇸🇪

Swedish cloud API for SMS, MMS, voice.

AGO

🇫🇷

French Customer Operations Hub with AI.

alfaview

🇩🇪

Videokonferenzsoftware aus Deutschland.

Migration Plan

How to migrate away from MyLiveChat

The following steps are the typical path for this tool category. Order and time required depend on your specific setup.

1
Export chat histories for compliance archive
2
Replace snippet on the website
3
Rebuild routing rules (topics, languages, availability)
4
Migrate existing tickets in parallel

We help with migration planning at no cost: 30 minutes with a data protection specialist to prioritise and define a migration sprint. Book appointment

Frequently Asked Questions

MyLiveChat & Privacy: FAQ

Is MyLiveChat GDPR-compliant?

MyLiveChat is an EU/EEA-based provider and generally well-suited for GDPR-compliant setups. The usual obligations still apply: DPA, check the subprocessor list, document technical and organisational measures.

Who is the contractual partner for MyLiveChat?

The contract chain includes: MyLiveChat (Herkunft nicht verifiziert). The legal parent entity is decisive for data protection. Even if an EU subsidiary signs the DPA, a US subprocessor in the chain can trigger third-country transfer obligations.

What EU alternatives are there to MyLiveChat?

There are several GDPR-compliant EU alternatives. They are listed under "EU Alternatives" on this page. The selection is tailored to the feature set of MyLiveChat (Live-Chat). meetergo covers the core workflow and can fully replace MyLiveChat in many cases.

Where is MyLiveChat data stored?

According to provider information: Unbekannt. Note: even an EU data centre does not protect against the CLOUD Act when the parent company is in the US. This is the core finding of the Schrems II decision.

How much effort is involved in switching away from MyLiveChat?

Migration effort depends on your specific setup: typically between a few business days (booking, forms) and several weeks (CRM, hosting). The roadmap below shows the typical order.

Related Vendors

More tools in Live Chat & Support

Next Step

Which tools are running on your website?

60 seconds, no login: the Sovereignty Scan shows all detected vendors with jurisdiction, risk, and matching EU alternatives.

To the Scan Methodology

Note

Hinweis

Risiko-Indikator, keine Rechtsberatung.

Der Sovereignty Scan wertet öffentlich erreichbare Signale aus (HTML der Startseite und Rechtsseiten, DNS-, MX-, SPF- und ASN-Daten) und vergleicht sie mit unserer Datenbank von ca. 3.000 Anbietern. Die Zuordnung von Tool zu Eigentümer und Jurisdiktion basiert auf öffentlichen Quellen (Impressum, Datenschutzerklärung, Wappalyzer, RIPE/ARIN-Registrierungen) und ist als Erstindikation zum Stichtag der Auswertung gedacht, nicht als rechtsverbindliche Bewertung.

Die Note A–E ist ein Risiko-Indikator, kein DSGVO-Konformitätsurteil. Für eine konkrete DSGVO-Bewertung, insbesondere für Auftragsverarbeitungsverträge (AVV/DPA), Standardvertragsklauseln (SCC) und Transfer Impact Assessments (TIA), wenden Sie sich bitte an Ihren Datenschutzbeauftragten oder eine externe Rechtsberatung. meetergo trifft keine Aussage darüber, ob ein konkreter Anbieter in einem konkreten Anwendungsfall DSGVO-konform eingesetzt werden kann.

Korrektur & Stellungnahme: Wenn Sie Domain-Inhaber, Datenschutzbeauftragter oder Pressestelle der bewerteten Domain sind und die hier gezeigten Signale nicht Ihrer aktuellen Tool-Konfiguration entsprechen, nehmen wir Korrekturen auf und passen die Anzeige nach Prüfung umgehend an.

Methodik & Grenzen Listing korrigieren / Stellungnahme einreichen

MyLiveChat GDPR: Datenschutz, CLOUD Act Risk & EU Alternatives