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Qualified : Datenschutz, & EU Alternatives
Qualified is subject to US law (CLOUD Act / FISA 702). GDPR-compliant use is only possible with a valid DPA, Standard Contractual Clauses (SCCs) and a Transfer Impact Assessment (TIA). For sensitive data, an EU alternative is the more robust choice.
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Is Qualified GDPR compliant?
Qualified is subject to US law (CLOUD Act / FISA 702). GDPR-compliant use is only possible with a valid DPA, Standard Contractual Clauses (SCCs) and a Transfer Impact Assessment (TIA). For sensitive data, an EU alternative is the more robust choice.
Vendor Profile
Who is the contractual partner?
Sovereignty Level: Level 0 of 4
US-Anbieter, US-Server. Voller CLOUD-Act-Zugriff. Bei jedem Schrems-Urteil fällt das Tool um.
- Level0
- Level1
- Level2
- Level3
- Level4
The five levels, from US-SaaS (Level 0) to fully sovereign (Level 4), we explain in detail here.
Contract & Subprocessor Chain
- 1.Qualified.com Inc. (US, San Francisco CA)
- 2.AWS US (Subprozessor)
Even if the main provider is based in the EU, a US subprocessor in this chain can trigger a third-country transfer. This is the core pitfall of .
Data Categories
What data does Qualified process?
In typical use, the following data categories arise. Which ones are relevant for you depends on your setup and scope of use.
- Full chat histories with customers
- Tickets and support correspondence
- Customer ↔ order / case mapping
- Attachments and shared files
Data Subjects
Who is affected by the processing?
Under Art. 30 GDPR, you must document the categories of data subjects per processing activity. In typical use, these include:
- Anyone interacting with live chat or helpdesk
- For authenticated chat: identified existing customers
Concrete Impact
What does this mean in practice?
Complete support histories, tickets, shared files of your customers are stored with a US provider. For B2B support often containing confidential business details.
Note: This is a risk description, not a specific incident. Whether access occurred in your case depends on many factors. What can be documented: the risk must be named in your TIA and mitigated with additional measures.
meetergo Recommendation
Qualified-Buchungsrouting durch meetergo ersetzen
Qualified identifiziert Website-Besucher und leitet sie in Booking-Flows, Daten gelangen in den US-Rechtsraum. Terminbuchungs-Routing lässt sich mit meetergo DSGVO-konform abbilden.
Time-to-Value: Migration in ~3 Werktagen
GDPR-compliant providers
EU alternatives to Qualified
Providers based in the EU or EEA. No third-country transfer, simpler DPA situation, TIA generally not required. meetergo fully covers the core workflow.
meetergo
🇩🇪RecommendedBuchungs- und Erinnerungs-Nachrichten via WhatsApp, SMS und E-Mail, direkt aus meetergo, ohne eigene Meta-Business-Pipeline.
Switch in ~14 days
Userlike
🇩🇪Live-Chat aus Köln, voll DSGVO-konform.
Switch in ~5 days
Crisp
🇫🇷Französischer Customer-Messaging-Anbieter.
Switch in ~5 days
46elks
🇸🇪Swedish cloud API for SMS, MMS, voice.
AGO
🇫🇷French Customer Operations Hub with AI.
alfaview
🇩🇪Videokonferenzsoftware aus Deutschland.
Migration Plan
How to migrate away from Qualified
The following steps are the typical path for this tool category. Order and time required depend on your specific setup.
- 1
Export chat histories for compliance archive
- 2
Replace snippet on the website
- 3
Rebuild routing rules (topics, languages, availability)
- 4
Migrate existing tickets in parallel
We help with migration planning at no cost: 30 minutes with a data protection specialist to prioritise and define a migration sprint. Book appointment
Frequently Asked Questions
Qualified & Privacy: FAQ
Is Qualified GDPR-compliant?
Is Qualified GDPR-compliant?
Who is the contractual partner for Qualified?
Who is the contractual partner for Qualified?
What EU alternatives are there to Qualified?
What EU alternatives are there to Qualified?
Where is Qualified data stored?
Where is Qualified data stored?
What does the CLOUD Act mean for Qualified users?
What does the CLOUD Act mean for Qualified users?
Do I need a TIA for Qualified?
Do I need a TIA for Qualified?
How much effort is involved in switching away from Qualified?
How much effort is involved in switching away from Qualified?
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Next Step
Which tools are running on your website?
60 seconds, no login: the Sovereignty Scan shows all detected vendors with jurisdiction, risk, and matching EU alternatives.
Note
Risiko-Indikator, keine Rechtsberatung.
Der Sovereignty Scan wertet öffentlich erreichbare Signale aus (HTML der Startseite und Rechtsseiten, DNS-, MX-, SPF- und ASN-Daten) und vergleicht sie mit unserer Datenbank von ca. 3.000 Anbietern. Die Zuordnung von Tool zu Eigentümer und Jurisdiktion basiert auf öffentlichen Quellen (Impressum, Datenschutzerklärung, Wappalyzer, RIPE/ARIN-Registrierungen) und ist als Erstindikation zum Stichtag der Auswertung gedacht, nicht als rechtsverbindliche Bewertung.
Die Note A–E ist ein Risiko-Indikator, kein DSGVO-Konformitätsurteil. Für eine konkrete DSGVO-Bewertung, insbesondere für Auftragsverarbeitungsverträge (AVV/DPA), Standardvertragsklauseln (SCC) und Transfer Impact Assessments (TIA), wenden Sie sich bitte an Ihren Datenschutzbeauftragten oder eine externe Rechtsberatung. meetergo trifft keine Aussage darüber, ob ein konkreter Anbieter in einem konkreten Anwendungsfall DSGVO-konform eingesetzt werden kann.
Korrektur & Stellungnahme: Wenn Sie Domain-Inhaber, Datenschutzbeauftragter oder Pressestelle der bewerteten Domain sind und die hier gezeigten Signale nicht Ihrer aktuellen Tool-Konfiguration entsprechen, nehmen wir Korrekturen auf und passen die Anzeige nach Prüfung umgehend an.