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Risk indicator, not a GDPR compliance verdict. Point-in-time assessment based on public web stack signals.Methodology & LimitationsCorrect listing / submit response
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SnatchBot : Datenschutz, & EU Alternatives

SnatchBot is located outside the EU. An adequacy decision must be verified; otherwise SCCs and a TIA are required.

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Is SnatchBot GDPR compliant?

SnatchBot is located outside the EU. An adequacy decision must be verified; otherwise SCCs and a TIA are required.

Vendor Profile

Who is the contractual partner?

Jurisdiction
Sonstige
Hosting
AWS Multi-Region
Owner
SnatchBot Ltd.Other

Contract & Subprocessor Chain

  1. 1.SnatchBot Ltd. (IL, Tel Aviv)

Even if the main provider is based in the EU, a US subprocessor in this chain can trigger a third-country transfer. This is the core pitfall of .

Data Categories

What data does SnatchBot process?

In typical use, the following data categories arise. Which ones are relevant for you depends on your setup and scope of use.

  • Full chat histories with customers
  • Tickets and support correspondence
  • Customer ↔ order / case mapping
  • Attachments and shared files

Data Subjects

Who is affected by the processing?

Under Art. 30 GDPR, you must document the categories of data subjects per processing activity. In typical use, these include:

  • Anyone interacting with live chat or helpdesk
  • For authenticated chat: identified existing customers

Concrete Impact

What does this mean in practice?

Complete support histories, tickets, shared files of your customers are stored with a US provider. For B2B support often containing confidential business details.

Note: This is a risk description, not a specific incident. Whether access occurred in your case depends on many factors. What can be documented: the risk must be named in your TIA and mitigated with additional measures.

GDPR-compliant providers

EU alternatives to SnatchBot

Providers based in the EU or EEA. No third-country transfer, simpler DPA situation, TIA generally not required.

Userlike-Logo

Userlike

🇩🇪

Live-Chat aus Köln, voll DSGVO-konform.

Switch in ~5 days

Crisp-Logo

Crisp

🇫🇷

Französischer Customer-Messaging-Anbieter.

Switch in ~5 days

46elks-Logo

46elks

🇸🇪

Swedish cloud API for SMS, MMS, voice.

AGO-Logo

AGO

🇫🇷

French Customer Operations Hub with AI.

alfaview-Logo

alfaview

🇩🇪

Videokonferenzsoftware aus Deutschland.

Migration Plan

How to migrate away from SnatchBot

The following steps are the typical path for this tool category. Order and time required depend on your specific setup.

  1. 1

    Export chat histories for compliance archive

  2. 2

    Replace snippet on the website

  3. 3

    Rebuild routing rules (topics, languages, availability)

  4. 4

    Migrate existing tickets in parallel

We help with migration planning at no cost: 30 minutes with a data protection specialist to prioritise and define a migration sprint. Book appointment

Frequently Asked Questions

SnatchBot & Privacy: FAQ

Is SnatchBot GDPR-compliant?

SnatchBot is an EU/EEA-based provider and generally well-suited for GDPR-compliant setups. The usual obligations still apply: DPA, check the subprocessor list, document technical and organisational measures.

Who is the contractual partner for SnatchBot?

The contract chain includes: SnatchBot Ltd. (IL, Tel Aviv). The legal parent entity is decisive for data protection. Even if an EU subsidiary signs the DPA, a US subprocessor in the chain can trigger third-country transfer obligations.

What EU alternatives are there to SnatchBot?

There are several GDPR-compliant EU alternatives. They are listed under "EU Alternatives" on this page. The selection is tailored to the feature set of SnatchBot (Chatbot-Plattform). meetergo covers the core workflow and can fully replace SnatchBot in many cases.

Where is SnatchBot data stored?

According to provider information: AWS Multi-Region. Note: even an EU data centre does not protect against the CLOUD Act when the parent company is in the US. This is the core finding of the Schrems II decision.

How much effort is involved in switching away from SnatchBot?

Migration effort depends on your specific setup: typically between a few business days (booking, forms) and several weeks (CRM, hosting). The roadmap below shows the typical order.

Related Vendors

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Next Step

Which tools are running on your website?

60 seconds, no login: the Sovereignty Scan shows all detected vendors with jurisdiction, risk, and matching EU alternatives.

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Note

Hinweis

Risiko-Indikator, keine Rechtsberatung.

Der Sovereignty Scan wertet öffentlich erreichbare Signale aus (HTML der Startseite und Rechtsseiten, DNS-, MX-, SPF- und ASN-Daten) und vergleicht sie mit unserer Datenbank von ca. 3.000 Anbietern. Die Zuordnung von Tool zu Eigentümer und Jurisdiktion basiert auf öffentlichen Quellen (Impressum, Datenschutzerklärung, Wappalyzer, RIPE/ARIN-Registrierungen) und ist als Erstindikation zum Stichtag der Auswertung gedacht, nicht als rechtsverbindliche Bewertung.

Die Note A–E ist ein Risiko-Indikator, kein DSGVO-Konformitätsurteil. Für eine konkrete DSGVO-Bewertung, insbesondere für Auftragsverarbeitungsverträge (AVV/DPA), Standardvertragsklauseln (SCC) und Transfer Impact Assessments (TIA), wenden Sie sich bitte an Ihren Datenschutzbeauftragten oder eine externe Rechtsberatung. meetergo trifft keine Aussage darüber, ob ein konkreter Anbieter in einem konkreten Anwendungsfall DSGVO-konform eingesetzt werden kann.

Korrektur & Stellungnahme: Wenn Sie Domain-Inhaber, Datenschutzbeauftragter oder Pressestelle der bewerteten Domain sind und die hier gezeigten Signale nicht Ihrer aktuellen Tool-Konfiguration entsprechen, nehmen wir Korrekturen auf und passen die Anzeige nach Prüfung umgehend an.

Methodik & GrenzenListing korrigieren / Stellungnahme einreichen